ACI: Airports and Feedback featuring Steve Peltzman
In honor of the ACI (Airports Council International) expo this week, check out this blog about FeedbackNow at Airports from ACI World. Written by ACI World Vice President Dimitri Coll, FeedbackNow’s Steve Peltzman is featured as a contributing author. The blog speaks to the impact real-time feedback can have on Airport Service Quality (ASQ) scores. […]
