Innovative Ways Hospitals Are Improving Patient Experience

Creating meaningful patient experiences remains a top priority for healthcare organizations. Recent research from The Beryl Institute reveals just how vital patient experience is, with an overwhelming 96% of healthcare consumers rating it as important or very important. Yet, effectively delivering positive patient experiences can be challenging in the intricate, fast-paced healthcare environment. Hospital systems […]

Can You Lower Costs by Improving Your Customer Experience?

  YES! Let’s talk about how… There is a large body of evidence demonstrating a strong correlation between customer experience (CX) and revenue generation. Forrester’s research found companies that lead in customer experience outperform laggards by nearly 80%1. However, during periods of economic hardship, many companies and organizations hesitate to make the necessary investments to […]

Surveys vs FeedbackNow – Which Tool is Best?

You know you need to be monitoring customer experience, especially when customer expectations are higher than ever and there are so many product and service options for them to choose from. According to Zendesk, 50% of consumers will switch to a competitor after one bad experience, and 80% will switch to a competitor after more […]

What’s Behind the Smileys?

Does anything actually happen when you push the button? We’ve all seen them. “How was your experience?” accompanied by some number of smiley faces to press so that you can communicate how you feel about a service or process you just experienced. You’re left wondering if this is just a ploy to give the impression […]