Real-Time Operations: The Tech Investment That Will Set Your Airport Apart
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The recent Amadeus Travel Technology Investment Trends study (read about it here!) reveals insights into where airports are focusing their technology investments in 2024 and beyond. With an expected 17% increase in tech spending, it’s clear that airports recognize the critical role that innovative solutions will play in improving operations and enhancing the passenger experience. […]
Innovative Ways Hospitals Are Improving Patient Experience
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Creating meaningful patient experiences remains a top priority for healthcare organizations. Recent research from The Beryl Institute reveals just how vital patient experience is, with an overwhelming 96% of healthcare consumers rating it as important or very important. Yet, effectively delivering positive patient experiences can be challenging in the intricate, fast-paced healthcare environment. Hospital systems […]
Can You Lower Costs by Improving Your Customer Experience?
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YES! Let’s talk about how… There is a large body of evidence demonstrating a strong correlation between customer experience (CX) and revenue generation. Forrester’s research found companies that lead in customer experience outperform laggards by nearly 80%1. However, during periods of economic hardship, many companies and organizations hesitate to make the necessary investments to […]