Innovative Ways Hospitals Are Improving Patient Experience

Creating meaningful patient experiences remains a top priority for healthcare organizations. Recent research from The Beryl Institute reveals just how vital patient experience is, with an overwhelming 96% of healthcare consumers rating it as important or very important. Yet, effectively delivering positive patient experiences can be challenging in the intricate, fast-paced healthcare environment. Hospital systems […]

Can You Lower Costs by Improving Your Customer Experience?

  YES! Let’s talk about how… There is a large body of evidence demonstrating a strong correlation between customer experience (CX) and revenue generation. Forrester’s research found companies that lead in customer experience outperform laggards by nearly 80%1. However, during periods of economic hardship, many companies and organizations hesitate to make the necessary investments to […]