Author: Marisa Skotko

Innovative Ways Hospitals Are Improving Patient Experience

Creating meaningful patient experiences remains a top priority for healthcare organizations. Recent research from The Beryl Institute reveals just how vital patient experience is, with an overwhelming 96% of healthcare consumers rating it as important or very important. Yet, effectively delivering positive patient experiences can be challenging in the intricate, fast-paced healthcare environment. Hospital systems […]

Surveys vs FeedbackNow – Which Tool is Best?

You know you need to be monitoring customer experience, especially when customer expectations are higher than ever and there are so many product and service options for them to choose from. According to Zendesk, 50% of consumers will switch to a competitor after one bad experience, and 80% will switch to a competitor after more […]

Forrester Blog: Leverage the customer
feedback that’s hiding in plain sight

FeedbackNow helps you capture customer insights that surveys cannot.

Could you be doing more to boost your CX scores for better business outcomes? Forrester Research, one of the most influential research and advisory firms in the world, and the parent company of FeedbackNow, doesn’t mess around when it comes to Customer experience (CX). Forrester understands that as an important pillar within successful business models, […]

ACI: Airports and Feedback featuring Steve Peltzman

In honor of the ACI (Airports Council International) expo this week, check out this blog about FeedbackNow at Airports from ACI World. Written by ACI World Vice President Dimitri Coll, FeedbackNow’s Steve Peltzman is featured as a contributing author. The blog speaks to the impact real-time feedback can have on Airport Service Quality (ASQ) scores. […]

Intro to FeedbackNow

A fast, fun overview of FeedbackNow — from the front-end buttons to the back-end tools and analytics.