Understand Shopper Sentiment
Tools to create better customer experiences NOW and tomorrow.
Retailers of all sizes worldwide trust FeedbackNow to provide live sentiment data with a custom AI interface.
Providing Support and Solutions for Any Customer Interaction
Checkout
Self-Service Areas
Restrooms
How We Work
- We start by deploying a demo to a concentrated region of your business, and processing the results.
- Then, we work together to further develop the scaled use-cases that will help you to thrive.
- Together, we gather data and iterate based on results and new factors.
Radical Real-Time Info
FeedbackNow’s live heatmaps and alerts inform you when and where issues are arising. 70 Million customers per year are using our touchpoints, which receive a response rate of 40%.
Bold Action when it counts
Enable your staff to react before the tipping point. Our predictive data shows you exactly when customer sentiment drop off is likely, so you can make adjustments before greens turn to red. We pull in variables such as weather, traffic, inventory, and other custom factors as part of our industry-leading system.
