Forrester's 2023
CX Predictions are here.
“A year of reckoning for customer experience programs.”
Forrester's 2023
12,000+
alerts received by staff members daily
5,000,000+
sentiments collected per month
Predictions 2023:
Customer Experience
According to Forrester, 2023 will be a year of reckoning for customer experience (CX) programs as companies struggle to focus on customers while navigating a turbulent economy. The character of CX teams will transform, with 20% of them disappearing, 80% lacking essential skills, and their work shifting from strategy to proactive service recovery. Amid these changes, CX differentiation will erode in three-fourths of industries, and the CX tech market will shift as one-third of point solution providers get acquired by platform players.
See the link above for the full report.
FeedbackNow collects:
5,000,000+
sentiments collected per month
12,000+
alerts received by staff members daily
Providing support and solutions for any guest interaction.
Check-In
Patient Room
Waiting Room
Cleanliness
How We Work
We start by deploying a demo to a concentrated region of your business, and processing the results.
Then, we work together to further develop the scaled use-cases that will help you to thrive.
Together, we gather data and iterate based on results and new factors.
Radical Real-Time Info
FeedbackNow’s live heatmaps and alerts inform you when and where issues are arising.
70 Million people per year are using our touchpoints, which receive a response rate of 40%.
Bold Action when it counts
Enable your staff to react before the tipping point. Our predictive data shows you exactly when sentiment drop-off is likely, so you can make adjustments before greens turn to red.
We pull in variables such as weather, traffic, inventory, and other custom factors as part of our industry-leading system.
