Although healthcare firms exist to facilitate or deliver lifesaving services, the industry has been slow to improve customer experience (CX).
Forrester interviewed and researched multiple top firms from the 2021 US Health Insurers Customer Experience Index to understand what best practices help healthcare companies the most. See above to read the full report.
FeedbackNow’s live heatmaps and alerts inform you when and where issues are arising.
70 Million people per year are using our touchpoints, which receive a response rate of 40%.
Enable your staff to react before the tipping point. Our predictive data shows you exactly when sentiment drop-off is likely, so you can make adjustments before greens turn to red.
We pull in variables such as weather, traffic, inventory, and other custom factors as part of our industry-leading system.