Innovative Ways Hospitals Are Improving Patient Experience
Creating meaningful patient experiences remains a top priority for healthcare organizations. Recent research from The Beryl Institute reveals just how vital patient experience is, with an overwhelming 96% of healthcare consumers rating it as important or very important. Yet, effectively delivering positive patient experiences can be challenging in the intricate, fast-paced healthcare environment. Hospital systems […]
Can You Lower Costs by Improving Your Customer Experience?
YES! Let’s talk about how… There is a large body of evidence demonstrating a strong correlation between customer experience (CX) and revenue generation. Forrester’s research found companies that lead in customer experience outperform laggards by nearly 80%1. However, during periods of economic hardship, many companies and organizations hesitate to make the necessary investments to […]
Surveys vs FeedbackNow – Which Tool is Best?
You know you need to be monitoring customer experience, especially when customer expectations are higher than ever and there are so many product and service options for them to choose from. According to Zendesk, 50% of consumers will switch to a competitor after one bad experience, and 80% will switch to a competitor after more […]
Forrester Blog: Leverage the customer
feedback that’s hiding in plain sight
Could you be doing more to boost your CX scores for better business outcomes? Forrester Research, one of the most influential research and advisory firms in the world, and the parent company of FeedbackNow, doesn’t mess around when it comes to Customer experience (CX). Forrester understands that as an important pillar within successful business models, […]
Do Staffing Limitations Have Your
Customer Experience Goals on the Backburner?
FeedbackNow’s team of experts are here to help. Whether it’s the great resignation, quiet-quitting, or any other term that pops up for a lack of resources these days, it can’t be denied that businesses are struggling with resource constraints. Companies are expecting employees to do more with less and still meet or exceed their goals. […]
What’s Behind the Smileys?
Does anything actually happen when you push the button? We’ve all seen them. “How was your experience?” accompanied by some number of smiley faces to press so that you can communicate how you feel about a service or process you just experienced. You’re left wondering if this is just a ploy to give the impression […]
C-Store Article: “Restroom cleanliness and employee hygiene can directly impact a c-store’s bottom line.”
Customer experience is always top of mind, and with two major shows coming up in the next few weeks (NACS, kicking off Saturday, October 1st in Las Vegas, and ISSA, running October 10-13 in Chicago), the connection between how the cleanliness of an establishment impacts customer experience has come up a lot. Among our convenience […]
