FeedbackNow’s team of experts are here to help.
Whether it’s the great resignation, quiet-quitting, or any other term that pops up for a lack of resources these days, it can’t be denied that businesses are struggling with resource constraints.
Companies are expecting employees to do more with less and still meet or exceed their goals. This includes having employees cover positions that may be outside of their skillset. The show must go on, right?
In tough times like this, it’s even more important to focus on the experience your customers have with your business to ensure they continue to choose you over a competitor. Whether you’re tracking their experience at different touchpoints throughout your business or optimizing customer-impacting operations, every lost customer means a hit to your bottom line and more dollars spent replacing them.
Part of a good customer experience strategy is implementing the right tool to understand how your customers perceive their current experience. Collection methods like surveys, customer interviews, real-time smiley boxes, and QR codes are all used to collect feedback from customers, but what happens after that?
Where many companies fall short is identifying what needs to be done to improve customer experience from the massive amounts of data collected and implementing those changes.
In a recent Forrester study, 35% of respondents cited the lack of resources and knowledge/skills as the reasons preventing them from connecting real-time feedback to business performance. The lack of resources is the biggest barrier to clients seeing success with any feedback tool. Even companies who are advanced in terms of their customer experience knowledge sometime struggle with change management and operationalizing their real-time feedback in a meaningful way.
This is where the experts at FeedbackNow really shine. When you deploy FeedbackNow, you don’t just get low friction collection methods and a powerful AI system. We also offer three levels of service based on your goals and needs to help you drive real-time feedback outcomes. With over ten years of experience, our team of experts will act as data analysts, operational consultants, platform experts, and change agents to help you get ahead of your competition by responding to disruptions to customer experiences in real time.
Our team will review the insights collected to make recommendations based on best practices and learnings from what has worked in the past and be there along the way to evaluate changes you have made to help you keep improving.
Whether you are just starting out on your customer experience journey, or you have been in the game for a while and are looking to get to the next level, we will be there to guide you, pinpoint emerging disruptions in customer experience, and respond in real time.
Take a look at our Service offerings below and contact us today to find out how partnering with the experts at FeedbackNow can help you hit your customer experience goals!