Track Passenger CX with FeedbackNow

Airports Running FeedbackNow Report a 19% Passenger Experience Boost.

Forrester®’s revolutionary CX feedback system provides Smiley Boxes and digital solutions to monitor, analyze and improve the departure and arrival experience in real time.

How to improve passenger experience in the airport?

Airport Feedback is influenced by…

Track Passenger Satisfaction at Every Touch Point

Passenger Restrooms

Customs & Passport Control

Retail, Duty Free and Restaurants

Passenger Restrooms

Customs & Passport Control

Retail, Duty Free and Restaurants

Plus: security, baggage claim, counters, gates, parking, ground transportation, lost luggage, lounges, employee areas and more.

Hear from a FeedbackNow Airport Customer

Response rates 40% higher than passenger surveys

Ultra-high-response rate Smiley Boxes

Touch

Touchless

Mobile

Designer Edition

Reliable Real-Time Data

FeedbackNow’s live heatmaps and alerts inform you when and where issues are arising. 70 Million customers per year are using our touchpoints, which receive a response rate of 40%.

Know Exactly When to Act

Enable your staff to react before the tipping point. Our predictive data shows you exactly when customer sentiment drop off is likely, so you can make adjustments before greens turn to red. We pull in variables such as weather, traffic, inventory, and other custom factors as part of our industry-leading system.

How We Work

We start by deploying a demo to a concentrated region of your business, and processing the results.

Then, we work together to further develop the scaled use-cases that will help you to thrive.

Together, we gather data and iterate based on results and new factors.