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Healthcare is undergoing massive disruption – new competitors, rising costs, empowered consumers.
Delivering an exceptional patient experience is more critical than ever for driving loyalty, growth, and outcomes.
Healthcare is undergoing massive disruption – new competitors, rising costs, and empowered consumers.
Delivering an exceptional patient experience is more critical than ever for driving loyalty, growth, and outcomes.
Key Areas that Impact Patient Experience
Our comprehensive solution takes real-world data from across your healthcare operation and highlights where teams need to focus for:
…And so much more!
With Real-time insights, hospitals can streamline workflows, enhance communication between departments, maintain cleanliness, and improve patient throughput and satisfaction scores.
Every hospital has unique needs. Work with our experts for a customized solution to solve your specific challenges.
FeedbackNow’s live heatmaps and alerts inform you when and where issues are arising.
100 Million+ customers per year are using our touchpoints, which receive a response rate of 40%.
Enable your staff to react before the tipping point. Our predictive data shows you exactly when sentiment drop-off is likely, so you can make adjustments before greens turn to red.
We pull in variables such as weather, traffic, inventory, and other custom factors as part of our industry-leading system.
#1 Start Slow and Build
Implementing a new solution can be challenging. Start by getting things up and running so you have a baseline of data to work with.
Begin to identify trends and understand the flow of your organization.
#2 Ramp it Up
Identify what actions you could take in real time to make an impact based on the trends identified.
Implement your real-time response and see the impact on your business. Add additional alerts and continue to scale your response.
#3 Test and Iterate
Once you have a good real-time response plan in place, try expanding touchpoints, changing the question asked, acting faster, or taking different actions and see how these items impact your KPIs.
Evaluate effects, iterate, and expand again!
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